FREQUENTLY ASKED QUESTIONS
ARE WE ABLE TO FIX THE STANDS TO THE GROUND?
The Eternity model is the only one who actually needs any fixing in case of high winds and it`s feet have been conceived to be fixed to any surface. The feet are also adjustable in height to adjust to varying terrain levels.
CAN WE LEAVE THE SET OUTSIDE FOR THE WINTER SEASON?
The sets are easy to take apart for storage but the structure can be left outside for the winter season implying routine cleaning with the “Flitz“ products once spring time arrives.
IS MAINTENANCE EASY?
Our sets come with “Flitz“ stainless care packages for easy stainless steel maintenance and care instructions for the hammocks which are already conceived to be easily cared for.
HOW DO THE SETS ARRIVE?
They each come in two carton boxes of around 40 kilos with special Trinity tool and brochure for easy assembly.
CAN WE ORDER HAMMOCKS OR PARTS INDIVIDUALLY?
Yes, any individual part can be ordered directly from us, hammocks or replacement parts.
ARE DISCOUNTS AVAILABLE ON ORDERS OF MORE THAN ONE SET?
Please contact us with desired quantities for more info.
HOW TO ASSEMBLE?
Use our Trinity tool and assembly brochure which is included with your set or check out the assembly video in the video section of our web site .
HOW THE SHIPPING WORKS?
Your order will be shipped either from our warehouse or directly from one of our vendor’s warehouses.
Our products are delivered by motor freight, sea freight or airfreight just about anywhere in the world…
This type of delivery requires your attendance and signature at delivery.
WHERE TO BUY?
Contact us for further details…
WHAT THE WARRANTY COVERS?
Limited five year warranty on structure.
Trinity hammocks constructs its hammock structures with the finest marine-grade materials available.
We test our products in extreme weather environments to ensure stability, durability and years of worry-free service. In addition, Trinityhammock’s personnel carefully follow specific quality control procedures and inspect each product to ensure freedom from any type of manufacturing defect.
Our warranty covers the stainless steel structure for a period of five years. Trinityhammocks reserves the right,at it’s sole discretion,to repair, replace or redesign any product that is returned as a result of a claim.